Customer Service

Customer Service Courses in South Africa


See the List of Business Courses supplied by Six Sigma SA

Customer Service (2 Days full time)

Course overview
Business Customer service is an integral part of any job and should not be seen as an extension of it. A company's most vital asset is its customers. Without them, we would not and could not exist in business. When you satisfy our customers, they not only assist us in growing by continuing to do business with you, but recommend you to friends and associates. Good Customer Service is important to any business, because if your customers are satisfied and happy so will profits and sales figures. Six Sigma South Africa runs instructor led customer service courses in Johannesburg, Cape Town and Durban (by appointment). Six Sigma course advisors are able to answer any questions you may have, and can supply additional information about our training programs. They are contactable on International number +27(0)21 426 5300.

Course Objectives
What is product excellence
What is service excellence
Branding before selling
Living the values of customer care
Foundation and building blocks of customer care
Cultural Awareness
Resolving complaints and handling difficult customers
Understanding Customers
Customer Service plan.

About this course
This course targets organizations that is required to define and improve their levels of customer service and that is individually looking to enter a career within a client orientated environment.